What is a CRM website? :: Pelco Consulting :: Custom Online Systems, Website Design and Consultancy for Brisbane

website design - website templates - online systems - consultancy

.tech tips

One Way Encryption versus Two Way Encryption

As more and more people start to use online services for day-to-day living, it is inevitable that more and more personal information ends up out in the digital world.

As security becomes a primary concern for more customers across the globe it is important to stay on top of your security.

.latest projects

New CCIG Website
Contracted by AsQuick Computer Services to build a new website for CCIG.

Built using a CMS platform, this new CCIG website was an upgrade from the previous one-page website and featured a new design and significantly more content.

This CMS platform allows the head office administrators to log in and edit the content on the site as needed.

This CMS platform is also connected to a custom back end utility for CCIG, the Online System Pelco built, and allows them to edit stores from the internal system, with the store information automatically being copied into the public website.

This clever setup of a custom online intranet for employees that connects store data to an open source CMS ensure that the team at CCIG have the perfect internal solution with the peace of mind of knowing the front end CMS platform can very easily be extended on with add-ons.
Storman Online Quote Manager
Continuing on with the contract work for Storman, Pelco was contracted to build the code and functions behind an online quoting management tool.

This system has a range of sections and features, including:
- Price List Manager - This allows admin to create price lists for the various items and allows the staff to assign a currency to the price list.
- Company Manager - This allows admin staff to create, edit and manage companies that are going through teh quoting process.
- Quote Manager - This allows the staff to create the quotes for the selected company by assigning a price list and then adding items from that pricelist into the quote.
- Lead Source Manager - This provides the staff with the ability to manage a set listing client lead sources, providing valuable marketing data.
In addition to having the ability to select a price list and items for the quote, the staff can also download a PDF version of the quote for emailing to the client. This allows employees to track quotes online while still maintaining that person-to-person contact that can be so crucial early on in a new client relationship.
1300 Locate Online
Pelco Consulting was contracted to build a custom online booking system for 1300 Locate, after having previously built the 1300 Locate website on behalf of All Media Solutions.

This custom online system for 1300 Locate was built on the Pelco Consulting myJobs platform and features an online real-time calendar for the management of bookings.

This complex system features the ability to create vehicles, assign services to the vehicle and then assign employees to the vehicle. A booking can then be placed against the vehicle and when the user logs into the system via a mobile device, it display a list of work in queue.

The custom system allows these users to go into the job and add comments while on site via the mobile and mark the work as completed. The driver of the vehicle then uses the next job in queue to continue work and the head office staff can log in via a desktop and add bookings as they come into the system.

It features an GUI calendar format that supports 5 minute intervals for bookings and supports both 24 hour booking or booking only via the standard trading hours.

In addition to this handy online calendar for managing bookings in real-time, the system also features a full client and client contact management utility, project tracking and asset tracking for the client.

With a huge range of administrative functions, including editing the lists and options for the various sections, the myJobs platform was customised from the core platform to support the complex booking format that was required by the client.
Spot Dog Walk Online - Phase 1
Pelco Consulting was contracted by Spot Dog Walk to build a custom online system to centralise the management of clients and bookings for the various walkers spread across Brisbane.

This custom online system was built using the platform available from Pelco for online system customisation known as myJobs.

The needs of Spot Dog Walk saw them require a database of customers and the pets for the various clients along with the management of the services offered by Spot Dog Walk.

The custom online system also features staff management and the assignment of bookings to employees. An employee is then able to log into the system either from home or via a mobile device to view the bookings they have in queue.

The online system allows the walker to log back into the system to complete the feedback for the job via a mobile on the job or when they arrive at home. Upon completion of the feedback, the system checks if the client for the pet has subscribed to alerts and will add the feedback from the walk to the email queue. Once the feedback is approved by the head office staff, the email is added to the process queue and sent when the system runs the emails.

In addition to having full management of staff, services, clients, client pets and pet bookings, the system also features reports as requested by the client for payroll purposes and trackign the amount of work completed by the staff.

With a huge amount of control and the ability to easily add new sections, this custom online system build is the first phase in a three stage build for Spot Dog Walk.

Â
CCIG Online
Pelco Consulting was contracted to rebuild the online system for Cash Converters Investment Group as the previous platform had certain aspects that did not quiet meet the needs and requirements.

This new custom online system was built as a custom coded platform and features a news managment utility, bulleting boards per store, an online document repository, online calendar, feedback and a huge range of administrative tools, including managing the various store, companies and users.

The custom online system allows for the assignment of different access levels to different user groups to allow store employees, store managers, store owners, head office staff and system administrators to all log in and view content relevant to them with certain pages and sections being limited to specific user groups.

The custom online system for CCIG was built using the PHP language and is utilises a mySQL database.

.biz blog

The Pursuit of Simplicity in Business

The dream of almost every single employee within a company is for simplicity within the role, be it the removal of double handling, the layout of a workspace or the forms that need to be completed. Every business, even those at the top of the field, has opportunities for improvement.

Before commencing the pursuit of simplicity within your business it must be accepted that with improvement comes change. Evolution and change is one of the key elements to the world and universe and a business that does not feel it needs to change or evolve is doomed to die a slow and gradual death. Even companies at the absolute forefront of the industry or even the world are at the front because they are always looking for improvements and constantly evolving. Improvements in product quality and systems and processes will ultimately result in increased employee happiness due to the reduction of frustration and annoyance in the role.

What is a CRM website?

a crm website or customer relations manager is a website that is designed to provide secure online management of customer relations and activity.

many of the crm systems that have been developed over the years have grown to include e-news mailing, project management, invoice management and even staff management.

this type of system can provide a huge level of of interaction with clients and customers and reduce the usage of email and phone call queries as information can be readily accessed by anyone with a log in.

these systems also incorporate levels of access allowing for staff to see all sections of the system while a client would log in and only see content relating to them.

when these systems evolve they become a core of the business and really do change the way the company operates.

one of the other key benefits of a system of this setup is you can be mobile and access information about your business from many new smartphones. this level of connectivity back to the workplace really does allow for your business to be anywhere at anytime.

when a crm system is combined with an online store or website, it can become a very powerful tool for business as it centralising the business.

no more 'this piece of software for that function' and 'that piece of software for this function', just a simply, singular, secure system that can be accessede from anywhere in the world.